INFO ON: RETURNS AND REFUNDS

The customer / consumer has the right to withdraw from the purchase contract, except as indicated in the following points. To exercise this right, the customer must send LEÃO Laboratorio São Tomé e Principe a notice of withdrawal within 14 working days from the date of receipt of the goods. This communication must be sent by e-mail (provided it is confirmed within 48 hours by registered letter with return receipt) or registered letter with return receipt addressed to:

LEÃO São Tomé and Principe Laboratory

Rua 3 de Fevereiro, São Tomé

São Tomé and Principe (Africa)

mg.engineering.lda@gmail.com

The following information must be communicated in the text:

- Name and Surname of the customer;

- Customer address;

- Order number and date;

- Item description, quantity, reason for the return and relative amount paid.

Upon receipt of the communication, LEÃO Laboratorio São Tomé e Principe will communicate via email to the customer how to make the return.

The right of withdrawal lapses due to lack of integrity conditions of the property, where LEÃO Laboratorio São Tomé e Principe ascertains:

- the use of the asset, which therefore compromised its integrity;

- the absence of the case;

- the absence of elements that are part of the product;

- sealed packages that are open;

- damage to the product;

- goods returned after the maximum return period.

The shipping costs for returning the goods are charged to the customer as required by law.

Once the withdrawal request has been received and accepted, LEÃO Laboratorio São Tomé e Principe will refund the full amount paid by the customer within 15 days.